Privacy Policy

Effective Date: May 20, 2026

Welcome to Serenity Spring IV Wellness (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information submitted through our website and services.
By using this website, you agree to the practices described below.

Information We Collect

We may collect personal information you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Appointment requests

  • Health and wellness information submitted through intake or contact forms

  • Payment or billing information (processed securely through third-party providers)

We may also automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Website usage data through cookies and analytics tools

How We Use Your Information

We use collected information to:

  • Respond to inquiries and appointment requests

  • Provide IV therapy and wellness services

  • Communicate regarding scheduling, updates, and customer support

  • Improve website performance and user experience

  • Send occasional promotional or wellness-related communications (you may opt out at any time)

  • Maintain business records and comply with legal obligations

Medical Disclaimer

Information submitted through this website is not intended to replace professional medical advice, diagnosis, or treatment. Services provided by Serenity Spring IV Wellness are designed to support general wellness and hydration and are not intended to diagnose, treat, cure, or prevent any disease.

If you are experiencing a medical emergency, call 911 immediately.

HIPAA & Health Information

While we take reasonable steps to safeguard sensitive information, submitting information through this website or email may not always be fully secure. Please avoid sending highly sensitive medical information through unsecured forms or email whenever possible.

Any protected health information collected during treatment is handled in accordance with applicable privacy standards and internal confidentiality practices.

Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies to improve user experience and understand website traffic. These tools may collect anonymized usage information such as pages visited, time spent on the site, and general geographic location.

You may disable cookies through your browser settings at any time.

Third-Party Services

We may use trusted third-party providers to support our operations, including:

  • Website hosting providers

  • Scheduling platforms

  • Payment processors

  • Email or SMS communication tools

  • Analytics services such as Google Analytics

These third parties may have access to limited information necessary to perform their services but are not authorized to use your information for unrelated purposes.

SMS & Email Communications

By submitting your contact information, you consent to receive appointment-related communications from Serenity Spring IV Wellness via phone, email, or text message. Standard message and data rates may apply.

You may opt out of marketing communications at any time.

Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information

  • Request corrections or updates

  • Request deletion of your information

  • Withdraw consent for marketing communications

To make a request, please contact us using the information below.

Children’s Privacy

This website and our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Serenity Spring IV Wellness
 Grand Lake, Colorado
Email: info@serenityspringivwellness.com
Phone: ‭+1 (970) 531-3911‬